Choosing a natural-material piece is a tactile and personal decision. Capricornus Living customer care resources are here to help you understand materials, compare products, care for your purchase, and find support for an order.
Frequently Asked Questions
What does Capricornus Living stand for?
Our point of view is expressed in the words Living from Nature, Nature for Living. We bring natural materials into everyday spaces and wardrobes through three principles: natural materials, quiet luxury, and long-term companionship.
Which materials do you offer?
Our assortment focuses on sheepskin, wool, leather, and natural fur. Material composition varies by item, so please use the individual product page as the primary reference. Contact us before ordering if you need clarification about a particular piece.
Will my item look exactly like the photographs?
Natural grain, markings, curl, fiber length, density, and color can vary from one piece to another. Photography, lighting, and screen settings can also change how a color appears. These variations are part of the character of natural materials rather than defects in uniformity.
How can I choose the right material?
Consider how and where the piece will be used. Sheepskin offers soft cushioning and warmth; wool brings comfortable texture; leather provides structure and develops patina; natural fur offers loft, warmth, and visual depth. Review the product details and contact us if you would like help comparing options.
Where can I find dimensions, sizing, and composition?
Available measurements, sizing, and material information are listed on the relevant product page. Because natural-material products can vary, please contact us before purchasing if a particular measurement or feature is essential to your decision.
How should I care for my purchase?
Begin with the instructions supplied with the product, as they take priority over general advice. You can also consult our Product Care Guide. For stains, extensive moisture, or unfamiliar finishes, use a professional experienced with the specific material.
What should I do if a natural-material item becomes wet?
Blot moisture gently with a clean, absorbent cloth and allow the item to dry naturally at room temperature. Do not rub it or use a hair dryer, radiator, or other direct heat. Seek specialist advice if the item is saturated, stained, or loses its shape.
Where are Capricornus Living products made?
Product information may vary across the collection. When origin information is available, refer to the individual product details. If the information you need is not displayed, please contact us before ordering rather than relying on a general assumption about the collection.
Where can I find shipping costs and delivery estimates?
Available shipping methods, charges, and current estimates are presented during checkout where applicable. After an order is fulfilled, tracking information is provided when available. Contact us before ordering if you need help determining whether service is available for your destination.
How do returns and exchanges work?
Please contact us with your order reference before sending an item back. We will confirm the instructions and any conditions that apply to your order. Do not return an item until you have received those instructions.
Can I ask a product question before ordering?
Yes. Please include the product name or link and tell us which material, color, measurement, care, or styling detail matters to you. The more specific the question, the more useful our guidance can be.
Order and Product Support
Send us your order reference when asking about an existing order, or the product link when asking for pre-purchase guidance. For care questions, photographs and a clear description of the issue are helpful.