Refund policy

Last updated: August 4, 2026

We want each Capricornus Living purchase to feel considered and dependable. This policy explains how returns, exchanges, cancellations, and refunds are handled. Nothing in this policy limits any mandatory rights available under applicable consumer law.

30-Day Return Window

You may request a return within 30 calendar days after your order is delivered. To begin, email capricornusliving@gmail.com with your order number, the item you wish to return, and the reason for the request. If the item arrived damaged, defective, or incorrect, please include clear photographs.

Returns must be approved before they are shipped. Because return destinations are assigned according to the order and item, we do not publish a universal return address. If your request is accepted, we will provide the correct return instructions. Merchandise sent without authorization, sent to the sender address on the parcel, or sent to an address obtained elsewhere may not be accepted.

Return Eligibility

Returned items must be unworn, unused, unwashed, unaltered, and in the condition received, with original tags, accessories, protective materials, and packaging. Proof of purchase is required.

Natural fur, leather, suede, shearling, and other natural materials may show subtle variations in color, grain, texture, hair direction, or density. These characteristics are part of the material and are not ordinarily considered defects.

Non-Returnable Items

  • Personalized, customized, made-to-order, or altered products, unless defective or otherwise required by law;
  • Items marked “Final Sale” before purchase, except where applicable law requires a return;
  • Gift cards;
  • Items showing wear, odor, staining, alteration, damage caused after delivery, or missing original components.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If an item is damaged, defective, or different from what you ordered, contact us as soon as possible, preferably within seven calendar days, with your order number and photographs. We will review the issue and provide an appropriate resolution, which may include replacement, repair, return shipping support, or refund. This request period does not reduce rights that cannot legally be limited.

Return Shipping and Charges

For a return based on preference, fit, or an ordering mistake, the customer is responsible for return shipping and for using a trackable service. Original delivery charges, return postage, customs charges, and duties are not refundable unless the item was damaged, defective, incorrect, or applicable law requires otherwise.

If we confirm that an item was damaged, defective, or incorrect, we will provide suitable return or resolution instructions. Do not purchase return postage until we have confirmed the method in writing.

Exchanges

The most reliable way to obtain another size, color, or style is to request a return for the original item and place a new order after the return is approved. Availability cannot be guaranteed while a return is in transit.

Order Changes and Cancellations

Contact us promptly if you need to change or cancel an order. We will try to help, but changes and cancellations cannot be guaranteed once processing or fulfillment has begun. If the order has already shipped, the standard return process applies.

European Economic Area and United Kingdom

Where applicable, customers in the European Economic Area or United Kingdom may have a statutory right to cancel an eligible distance purchase within 14 days after delivery without giving a reason. Items must still be returned in accordance with applicable law, and exclusions may apply to personalized or made-to-order goods. Mandatory local rights take precedence over conflicting provisions of this policy.

Refunds

We will notify you after the authorized return is received and inspected. If approved, the refund will be issued to the original payment method, normally within 10 business days. Your bank or payment provider may require additional time to post the credit. Any authorized deduction for diminished value, missing components, or customer-responsible charges will be explained before the refund is finalized.

If 15 business days have passed since we confirmed that a refund was issued, please contact capricornusliving@gmail.com.