Shipping policy

Last updated: August 4, 2026

Capricornus Living ships carefully selected apparel and accessories to supported destinations shown at checkout. This policy describes our usual order-processing and delivery practices. The checkout page provides the available shipping methods and charges for your destination before payment.

Order Processing

Most orders are prepared within 2–5 business days after payment is confirmed. Weekends and public holidays are not counted as business days. Customized, made-to-order, pre-order, or limited-production pieces may require additional preparation time; when applicable, this will be stated on the product page or communicated by email.

Orders may be reviewed for payment or address verification. If we need information from you, processing may pause until we receive a response.

Estimated Transit Times

Estimated delivery times begin after dispatch and are not guarantees:

  • United States and Canada: approximately 7–15 business days;
  • United Kingdom and Europe: approximately 7–18 business days;
  • Other supported destinations: approximately 10–25 business days.

Remote areas, peak seasons, customs processing, severe weather, carrier disruptions, and other events outside our reasonable control may extend delivery times.

Tracking

When tracking is available, a shipping confirmation email will be sent after dispatch. Tracking events may take up to 72 hours to appear. Some orders may arrive in separate parcels; each available tracking number will be provided.

Shipping Addresses

Please review your shipping address before completing checkout. Contact capricornusliving@gmail.com immediately if a correction is needed. We will try to assist, but an address cannot always be changed after processing begins. Customers are responsible for additional carrier or reshipment costs caused by an incomplete or incorrect address, unless the error was ours.

Customs, Duties, and Taxes

Depending on the destination, import duties, taxes, brokerage charges, or customs fees may be assessed by local authorities. Unless expressly collected at checkout, these charges are the recipient’s responsibility. Customs procedures and charges are controlled by local authorities and are not included in our delivery estimates.

Delivery Issues

If tracking has not updated for an extended period, a parcel arrives damaged, or your order has not arrived within the estimated period, contact us with your order number. We will review the tracking information and, where appropriate, open an inquiry with the carrier.

If a parcel is marked delivered but cannot be located, first check the delivery area, household members, building reception, and the local carrier. Then contact us promptly, preferably within seven calendar days of the delivery scan, so that we can assist while carrier records are available.

Refused and Undeliverable Parcels

Parcels returned because of refusal, repeated failed delivery, unpaid destination charges, or an incorrect address may be refunded after the merchandise is received and inspected, less non-refundable shipping, return, customs, or carrier charges where permitted by law.

Returns

Shipping a return requires prior authorization. Please review our Refund Policy and contact us before sending any merchandise. We do not publish a universal return address; approved return instructions are provided for the specific order.