Politique d’expédition
Last updated: September 12, 2026
Capricornus Living, operated by Chillliving Inc, ships to supported destinations shown at checkout. Shipping methods and charges available for your destination are displayed before payment.
Delivery Timing
Products use different fulfillment routes. The applicable handling and estimated delivery window are shown for each product and confirmed for the destination at checkout.
Fast-Dispatch Products
- Handling time: 1 business day.
- Estimated delivery after dispatch: 2-3 business days.
Standard-Dispatch Products
- Handling time: 2 business days.
- Estimated delivery after dispatch: 7-12 business days.
Business days exclude weekends and public holidays. Customized, made-to-order, pre-order, or limited-production pieces may require additional preparation time when this is stated on the product page or communicated by email.
Orders may be reviewed for payment or address verification. If we need information from you, handling may pause until we receive a response.
Orders with More Than One Fulfillment Route
If a cart contains products from more than one fulfillment route, the order may arrive in separate parcels and on different dates. We will provide each available tracking number. The applicable delivery estimate is applied to each parcel.
Delivery Estimates
Delivery windows are estimates, not guarantees. Remote locations, peak seasons, customs processing, severe weather, carrier disruptions, and events outside our reasonable control may extend delivery time. The destination and shipping service confirmed at checkout apply to your order.
Tracking
When tracking is available, we will send a shipping-confirmation email after dispatch. Tracking events may take up to 72 hours to appear. Orders shipped in separate parcels may have more than one tracking number.
Shipping Addresses
Please review your shipping address before completing checkout. Contact capricornusliving@gmail.com immediately if a correction is needed. We will try to help, but an address cannot always be changed after handling begins. Customers are responsible for additional carrier or reshipment costs caused by an incomplete or incorrect address, unless the error was ours.
Customs, Duties, and Taxes
For orders shipped internationally, import duties, taxes, brokerage charges, or customs fees may be assessed by local authorities. Unless expressly collected at checkout, these charges are the recipient's responsibility. Customs procedures and charges are controlled by local authorities and are not included in our delivery estimates.
Delivery Issues
If tracking has not updated for an extended period, a parcel arrives damaged, or an order has not arrived within the applicable estimated window, contact us at capricornusliving@gmail.com or +1 531-271-8189 with your order number. We will review the tracking information and, where appropriate, open an inquiry with the carrier.
If a parcel is marked delivered but cannot be located, first check the delivery area, household members, building reception, and the local carrier. Then contact us promptly, preferably within seven calendar days of the delivery scan, while carrier records are available.
Refused and Undeliverable Parcels
Parcels returned because of refusal, repeated failed delivery, unpaid destination charges, or an incorrect address may be refunded after the merchandise is received and inspected, less non-refundable shipping, return, customs, or carrier charges where permitted by law.
Returns
Shipping a return requires prior authorization. Please review our Refund Policy and contact us before sending merchandise. We do not publish a universal return address; approved return instructions are provided for the specific order.